A Study on Impact of Swim lane Mapping to Improve The process Efficiency and Performance - A Case Study. Use Levels. Process Mapping practice to identify and understand who is supplying and what to each of the steps in a process flow, and what these steps are outputting and to whom. Our intuitive software will help you map out tasks and responsibilities quickly, then update them effortlessly as your needs change. Swim lane maps are used to defining of the process bottlenecks and overloaded resources. Thinking of the LinkedIn Learning on Operational Excellence. Process Mapping Summary • The power of process mapping lies in theSTEP 3: Create Swimlane Flowchart. Many computer programs have tools to. Step 3: Create swimlane categories. The process map is then drawn so that each unit’s steps in the process occupy a single. A pool represents major participants in a process. A swimlane diagram is a type of process flow diagram (also sometimes called a cross-functional diagram) that features divisions or "lanes. A Business Planning Swimlane diagram template is a great way to visualize the different steps in your business planning process. The powerful swimlane diagram software comes with a rich set of swimlane diagram templates and symbols. Value stream mapping is the tool that is used to improve process flow. Every swim lane diagram should have at least two. Swim Lane Flowchart Symbols Use the set of special professionally developed swim lane flowchart symbols - single, multiple, vertical and horizontal lanes from the Swimlanes and Swimlanes BPMN 1. Two-Spirit, Trans, Non-Binary (2STNB) Swim Time: Is for all who identify as two-spirit, trans and non-binary of all ages and swimming ability. MS Visio (Microsoft Corporation,Redmond,Washington) isone ofthemost pop-ular programs for professional process mapping, and it is 4. Made popular in the 90s as the Rummler-Brache Method for performance improvement and also known. Cross-functional process maps help you to see the department and the phase in which an activity occurs. 2 libraries from the Business Process Diagram solution, the Swim Lanes library from the Business Process Mapping solution as the perfect basis for your Swim Lane. Swim Lane diagrams are used in modelling of business. a process map that graphically arranges the process steps so that the user can see who is responsible for each step. Start Visio. Process mapping helps you to streamline processes and get work done faster. Example of Swim Lane Process Map- Enterprise Gating Process. 6. In such scenarios, cross functional flowcharts (CFFs), also known as swim lane diagrams, are the ideal solution for process visualization and improvement. Use the set of special professionally developed swim lane flowchart symbols - single, multiple, vertical and horizontal lanes from the Swimlanes and Swimlanes BPMN 1. If prompted, select Horizontal or Vertical for the swimlane orientation and click OK. File type: png. Misses knowledge. Productivity = Outputs/Inputs. Presentation Overview Process Assessment Assessment Criteria Business Process Mapping Process Assessment Research environment Interview stakeholders Collect documents Review data sources Verify information systems. Pools and swim lanes. Furthermore, they also provide support for interactively working with the rows and. Processes can be mapped using several methods, including: Flowcharts, which use geometric shapes and lines to outline the business process; Swim lanes,. Traditional VSM´s are used to describe the flow of physical products, in which a product is built by adding value to it in different linear steps. Process mapping is a technique used to visually map out workflows and processes. an arrow denotes movement, transfer, or flow to. Example 2: Payroll Process - Swimlane Process Mapping Diagram. A measure of process performance; the ratio of outputs to inputs. The first step in creating your swimlane diagram in Excel is to adjust the height and width of the cells in your spreadsheet. 1. 1. There are different approaches to process mapping. Identify the customers. The process owners that use BPR should always feel that the process can be performed a little better than it. It can be called many things (I think deployment chart is popular in automotive) IT folks have actually codified it in Business Process Modelling Notation (BPMN) A process is represented by a pool (a box with. In a swim lane process map, a change of lanes indicates. A swim lane map divides the detailed process map into categories based on who is in charge of each step. In the mapping hierarchy,. They were developed by Lynn Shostack for usage in projecting. Identify the swimlanes: Next, identify the swimlanes you want to include in the diagram. Process lab mapping is a visual representation of a laboratory process. A swimlane diagram is useful for ensuring every actor in a process understands their role in the overall picture. SEO Title: Swim Lane Diagram. F. File Name: Swim-lane-Diagram. We are assuming in this module that you have had a chance to review and learn the basics. ConceptDraw PRO diagramming and vector drawing software extended with Business Process Mapping Solution from the Business Processes Area of ConceptDraw Solution Park is ideal for drawing Business Process Maps and Swim. Step 1: Add Swimlane to a Diagram. It depicts all the process steps and the decisions taken in the process. Identify the suppliers of each of the inputs. , Mapping creates a common understanding of process activities, their results, and who performs the steps. 2. Edit this example. We can say that the entire lean manufacturing system is a result of decades of continuous problem solving by all of the people and companies who have contributed to the development of lean systems. The earliest reference I am aware of is a east German standard from 1968 (TGL 22452 Kybernetische Blockschaltbilder zur Modellierung von Organisationssystemen, Koordinatendarstellung , thanks to Ben. A laundry tracks clean linen output in pounds and their inputs of gas, water, electricity, and labor. Assembling the right team with the right expertise . After you add a department, you can add a phase. Using the ropes and lanes as guidelines, many people can swim laps at once without bumping into each other and can always find the other end of the pool. This is easy to do, since our Swimlane templates are easy to edit. 2 libraries from the Business Process Diagram solution, the Swim Lanes library from the Business Process Mapping solution as the perfect basis for your Swim Lane. Slides are available in different nodes & colors. An experienced user spent 15 minutes creating this sample. Transcribed image text: Swim Lane Process Map for a Medical Procedure Figure 4. For a horizontal swimlane diagram, you can widen. A swim lane diagram, or swim lane process map, is an element used in mapping process workflows. Start with mapping the process in 5-6 high-level steps. 1- Athari alshammari 437004848. Click the Cross Functional Flowchart template, and then click Create. It can also be expanded to show times—Source 5. Swim Lane diagrams are the variety of process flow diagrams and are based on the IDEF3 standard. <br>"Business process mapping refers to activities involved in defining what a business entity does, who is responsible, to what standard a business process should be completed, and how the success of a business process can be determined. A process map is a visual representation of a task, process, or workflow. Using a swim lane diagram to map out business functions make the processes involved much more straightforward. Flowcharts can be simple or complex. Three teams are involved in processing a can of soup: Processing: filling the can with soup. Benefits of process mapping Process mapping is a really simple exercise. The diagram includes different sections (similar to swim lanes in a pool), with each section representing a department, role, or stakeholder. As the name suggests, this type of swimlane diagram is made for process mapping. Like other process-diagramming techniques, with the Rummler-Brache method you map processes linearly as a. B) swim lane. Users can present the workflows, project & business plans, processes, and similar concepts with this 100% editable free Swimlane template for PowerPoint. Benefits of Using a Dedicated Tool. Once there’s an appropriate number of lanes, make sure to write down the department name at the top. Draw a short arrow if the next action is in the same swim lane. In the current, dynamic business landscape, staying organized and efficient is paramount to success. Unlike swim-lane process maps, SOPs are not able to reflect the relation-ships and hand-offs between different players in a single for-mat. Step 3 – Determine the product/process family to VSM. Let’s say we want to map out the process for hiring a car. A process map is an important part of any Lean Six Sigma project – it helps communicate the process at the center of your project and guides you to specific areas of focus. Scope flowchart. They allow you to create a process flow that does not require you to identify the system or actor involved in each process step, as this can be inferred from the swim lane in which that process step occurs. , The primary focus of a swim lane process map is to depict flows of objects, information, and money. These arrows will show the process flow from one swimlane to another. Process maps provide a visual guide for a process, helping you see all required steps in sequential order. Swim Lane Diagram template. Next, create your swimlanes by going to Insert > Shapes and selecting the Rectangle shape. Key Elements. Include the words “Start” or “End” within the shape for clarification. 2 libraries from the Business Process Diagram solution, the Swim Lanes library from the Business Process Mapping solution as the perfect basis for your Swim Lane. Learn about a proven way to help cross-functional teams clearly “see” their work and achieve their full potential. Use in the Measuring phase of the DMAIC methodology. Swim-lane flow chart. On you next project, try using swim. Even if you know the ins-and-outs of your business, you’ll still want to cooperate with the field employees who work with the process. Click INSERT > Shapes, and point to a shape for a Screen Tip to see its essential purpose. A swimlane flowchart (or swimlanes) is a type of flowchart that simulates the lanes in a swimming pool to highlight the job sharing and tasks of the members in a business process. The Agility System contains a process mapping tool that doesn’t involve brown paper and coloured stickies. Identify the inputs of the process. Swim-Lane Process Map. It could be anything from a customer order to a manufacturing process. 3. This flowchart with swimlanes template can help you: - Visualize a process step by step. A detailed business process map allows the outside firms to understand what can be done to improve the results while aligning towards the company’s objectives. 2 libraries from the Business Process Diagram solution, the Swim Lanes library from the Business Process Mapping solution as the perfect basis for your Swim Lane. How detailed you need to get depends on the process at hand. Swim Lane Mapping is an approach to studying complex, cross-functional workflows. It allows any team member to be. Mapping Methods. Visio. By standardizing workflows and processes, you eliminate any uncertainties regarding deliverables and how to complete them. The assignment includes the simple concepts of ordering, making, and providing Coffee or Tea in a typical Café. A swim lane process map,. Use this. 57 Free Swimlane Template Excel . Using swim lane process maps for managing a project helps to provide a greater understanding of all the moving pieces on a project. Diagram and plan for the future with Lucidchart. map a cross functional process. Process mapping is a powerful tool used to visually depict and analyze the steps involved in a business process. In BPMN 2. It helps in. Intuitive horizontal and vertical swimlane. It is a visually appealing process flow diagram describing the roles involved in certain process stages. Excel Process Map for Basic Flowchart Template 9. Then, add another box to the top of the first box to act as the title section of your swimlane. Swimlane diagram software. One valuable tool in achieving this efficiency is process mapping, which provides a visual representation of workflows, aiding in understanding, optimization, and communication. . You can change the orientation on the Cross-Functional Flowchart tab. C) 54. 2. Like any other flowchart, it visualizes a process from beginning to end, using the metaphorical lanes of an actual swimming. øóŠ¯K -§$¸,Çå¥b³Ÿ¿§µŠg õ’¢£^c@Ø ¦µà sØO 2ý0—Áj !*‹1vƵ=À [*ä=Û ¬t·ø O!¸cÆÝ. A Swimlane Map is a process map that separates process into lanes that represent different functions, departments or individuals. What is a Swimlane Map? A Swimlane Map is a process map that separates process into lanes that represent different functions, departments or individuals. Framing (Defining) the Process •Boundaries (framing the process) –Major steps in the process from the trigger event to the end result (what is in the scope of this process?)To create a swimlane diagram in PowerPoint: You need to make use of the right shape for the right purpose for your swimlane diagram. Add swimlane containers. Date: June 12, 2015. - Clearly identify the individuals responsible for performing each process. Its Use. Keep in mind that your lanes can run. A cross-functional process map answers the following questions. 2. Swim Lane Diagrams are also called Rummler-Brache Diagrams and Cross-Functional Flowcharts. With all client-dependent operations, we put the customer section in the first lane. Here is an example of. Remember, you’ll need to use specific shapes and text. Identify the process you want to map: Before you start, identify the process you want to map. 8. Post or. Departments (also called swim lanes) divide the steps horizontally. The diagram includes different sections (similar to swim lanes in a pool), with each section representing a department, role, or stakeholder. Involuntary Termination Process Swim Lane. from publication: Rejects reduction in a retail bank using Lean Six Sigma | Lean Six Sigma (LSS) is a majestic process improvement methodology. Things like owners, stages,. “A very common mistake, which occurs mainly in. Swim lanes allow the business unit to capture all information directly related to a specific process, output, etc. • Task 2: Sea Level Rise Modelling and Mapping Report (Task 2 Report) • Task 3: Tsunami Modelling and Mapping Report (Task 3 Report) This executive summary is intended to. These symbols come from the Unified Modeling Language or UML, which is an international standard for drawing process maps. Unlike normal flowchart diagrams, swimlane diagram can show both the roles of the participants and their names. 1. 3. Putting it all together. For this, access Insert > Shapes and select the arrow shape. Drag more swimlane shapes from the Shapes window. Surprising as it may be, even swim lane diagrams are a little controversial. Swim lane diagrams are a type of flowchart that organizes process steps into distinct lanes, making it easier to understand who is responsible for each task. 2. Rectangles capture the process steps, tasks,. In a swimlane diagram, we create a lane for each role in the process. From the Shapes window on the right, add as many bands as you need. PK !í4Šú b [Content_Types]. Use the set of special professionally developed swim lane flowchart symbols - single, multiple, vertical and horizontal lanes from the Swimlanes and Swimlanes BPMN 1. Each ‘swim lane’ represents a different role or department, clearly showing responsibilities and interactions. 2 libraries from the Business Process Diagram solution, the Swim Lanes library from the Business Process Mapping solution as the perfect basis for your Swim Lane. ÷H¼Cä-jÜ0 jÊ †Õ `’ÛÖàØ–ívèÛs“´(E) R+ÙDrìsîgÅ>±ºxÍD°c¹’1‰Â! @&*år “LJëÁ) ¬c2eBIˆÉ ,¹ ïï – l€jic2sNŸSj“ d̆JƒÄž‰2 sØ4SªYò¦@ ‡Ãcš(é@º Ë=Èxt 6 . A process. 7. Use the set of special professionally developed swim lane flowchart symbols - single, multiple, vertical and horizontal lanes from the Swimlanes and Swimlanes BPMN 1. WorkflowUsing swimlane diagrams to improve process flows Professionals who want to document any business process model or add an extra layer of clarity to process mapping can do so by creating a swimlane diagram. Swimlanes (also written as “swim lanes”) represent a valuable element in process flow diagrams (PFDs), as well as in what’s called the Business Process Model and Notation. The process mapping is a tool that graphically shows the inputs, actions & outputs of a process in a clear, step-by-step map of the process. Workflow charts show the typical process for a company’s revenue-generating activity. The truth most likely lies somewhere in between, but for the sake of laying all cards out on the table, let’s discuss some of the pros and cons of using swim lane diagrams for your process mapping. A swimlane diagram is a visual project management tool that helps distinguish key roles, organizes processes, and illustrates interactions. 2 libraries from the Business Process Diagram solution, the Swim Lanes library from the Business Process Mapping solution as the perfect basis for your Swim Lane. Using shapes, a basic flowchart helps visualize the process. Swim lane diagrams take advantage of the same shapes and symbols found in flowcharting. Download scientific diagram | Swim-lane process map. Also termed ‘swim-lane’ charts, these process. The swim lane diagram first surfaced in the ’60s. 87, 50. In product development, a lot of people are working on the same data at the same time. A process map is a tool that graphically shows a process’s inputs, actions, and outputs in a clear, step-by-step map of the process. What is a Swim Lane Process Map and Why We Should Use Them ? 4. 3- Ashwaq Alshamari 437004457. TemplateLab Swim Lane Process Map Template. The Swim Lane Diagram – or Cross-Functional Process Map. How to use the swimlane diagram template. PowerPoint Swimlane Diagram Template by SlideTeam. Use the set of special professionally developed swim lane flowchart symbols - single, multiple, vertical and horizontal lanes from the Swimlanes and Swimlanes BPMN 1. Swim Lane Mapping - is a type of process map which is useful when the process spans across multiple teams. Swim Lane diagrams are the variety of process flow diagrams and are based on the IDEF3 standard. Swim Lane Process Example. When creating a swimlane diagram, decide how many swimlanes mean by the number of department sections of fragmentation you need in your swim lane diagram software. Here in this diagram, three participants (the client, online shop, and courier company) interact with each other to place an online order. Enclose the starting point in a rounded rectangle. At its core, the Swim Lane. The more stakeholders involved in a project, the easier it is for roles to blend into one another and for responsibilities to get jumbled up. In principle, this concept helps you make the process clearer by dividing work into subtasks. An AS IS map shows a current state that can be improved, whereas a TO BE map shows the desired state of the process, which is often a hybrid of the best of the AS IS and the new future state. As mentioned above, the swim lane flowchart can be used to set forth the process of accepting student applications. map places e vents and actions in "lanes" to delineate a person/group responsible, or a specific subprocess. Process mapping is an important tool in any Operational Excellence initiative ( Lean , Six Sigma , Lean Six Sigma , Design for Six Sigma DFSS , Kaizen , Continuous Improvement ). Draw an arrow from one shape to another and move the connecting points until they turn green. There are 7 key steps to process mapping in laboratories. Diagram and plan for the future with Lucidchart. Swim Lane Process Mapping Unload Trucks Check Materials WMS Put Away. com This post will walk you through all the basics of swim lane diagrams, including how to create your own one step at a time. 78. Process Flow Mapping using “Swim Lanes”. Module 4: Detail Behind the Processes. 54. Process mapping is a graphical presentation with illustrative descriptions of tasks' accomplishments. 1. Process mapping provides a visual representation of all the steps necessary to complete a process. More specifically, a swimlane diagram groups these activities into swimlanes which are horizontal or vertical columns that contain all of the activities which fit into the category represented by that. Process mapping will usually depict the consecutive. Understanding Swim Lanes to me is a fundamental component of understanding Process Management, so let's dig in on that term today. The Q&A process starts when a user creates a request through the public website,. They represent the entirety of a business process from the perspective of one group of participants (e. It shows the process from start to finish, aligned with the people who will work. Functional orientation of traditional swim lane process maps Key Lean time and quality metrics Highlights the disconnects / wastes /. We would like to show you a description here but the site won’t allow us. When a customer places an order for food, the. A swim lane diagram is a flowchart that you can use to organize or plan for a project that will help you know the people who will be assigned a task. Start, End, and Purpose of Business Activity. However flowcharts have just more than the process names, their flow and type of action embedded. Download our Swim Lane Process Map Template, visually appealing pre-designed formats that assist you with a modern and innovative visual aid to present process flow diagrams related to your subject. It can also be used by companies for looking at applications and choosing between potential candidates. A swimlane in project management is a flowchart that is divided into lanes by group, individual, or even sub-process. Download scientific diagram | Swim lane process map. Documenting the process map is about putting the steps and information gathered previously into a cohesive, easy-to-understand diagram. 2 libraries from the Business Process Diagram solution, the Swim Lanes library from the Business Process Mapping solution as the perfect basis for your Swim Lane. To change shape colors in your swimlane PowerPoint, click on one of the shaded process steps to select it. Productivity is measured as the ratio of inputs to outputs. data flow map. Swim lanes, a type of workflow map, can be helpful in clarifying the responsibilities of each care team member, a key part of Key Driver 4: Create and support. Follow the below steps in this section. Visio is often listed as the go-to application for flowchart design, thanks to the wide variety of diagrams it can produce. Process mapping is a powerful tool that can help any organization understand how a process is being performed currently, and visualize or design how they wou. 1. A process map that graphically arranges the process steps so that the user can see who is responsible for each step. Swim lane process mapping 6. It depicts the flow of a fast-food restaurant's operations. When the shape is contained in the swimlane, the swimlane shows a green highlight. Edit this example. They are ideal for process mapping, project. At this point, with all the collected information and lanes, it’s time to map the process out by putting the relevant tasks in the corresponding lanes. An action verb and subject is on each Post-it and placed in the appropriate sequence. It could be a customer placing an order or the team receiving requirements from a client. Business process mapping refers to the activities involved in defining what a business entity does to increase efficiency. ConceptDraw is Professional business process mapping software for making process flow diagram, workflow diagram, general flowcharts and technical illustrations for business documents. Prepare your document. A SwimLane Process Map, also known as a Swim Lane Diagram or Cross-Functional Flowchart, is a visual representation of a process that helps illustrate how different individuals, teams, or departments within an organization are involved in carrying out a specific task or workflow. Phase maps that are most widely used include: SIPOC Map – A diagram that shows sources, inputs, procedures, outputs, and clients for the product that you are dealing with. The Microsoft 365 Marketing Team. What is a swim lane map? A swim lane map is similar to a flowchart in that it maps out a process, decisions, and loops; however, a swim lane map places events and actions in "lanes" to delineate a person/group responsible, or a specific subprocess. The acronym stands for supplier – inputs – process – outputs – customer. Verify the SIPOC diagram with project head and other stakeholders. Suppliers and Inputs. . Kickstart the project planning process by establishing a clear goal with target start and end dates. You can use simple methods (such as post-it notes) or different computer. You can create your next swimlane diagram in your usual Microsoft Office apps like PowerPoint, Word, or Excel. ‘To Be’ Process. xml ¢ ( ̘ÍNã0. Continue reading "Swim Lane Flowcharts" Purpose of process mapping. Simple Improvement Process Mapping Template in PDF Format. identify specific activities that make up the informational, physical, and/or monetary flow of a process and use common symbols such as a rectangle which represents a step or activity in the process. Step #1 – Developing the O,C & R (Output, Customer and Requirements) of the SIPOC. Swim lane diagrams bring structure to these processes and show information about the process to the user in a visual manner. Template 1: Swimlane Flowchart For Sales. A process map that graphically arranges the process steps so that the user can see who is responsible for each step. A swimlane diagram is a type of flowchart or process flow diagram that outlines a process from start to finish. If you’ve got a more complex process involving multiple players, a swim lane process map could be just the ticket. Thinking of the LinkedIn Learning on Operational Excellence' A swim-lane process map is used to: a). ps (when followed by the -e is required) shows only processes that are not connected with the terminal, you can use the -f switch to see the other processes Factual or. 2 libraries from the Business Process Diagram solution, the Swim Lanes library from the Business Process Mapping solution as the perfect basis for your Swim Lane. 2 libraries from the Business Process Diagram solution, the Swim Lanes library from the Business Process Mapping solution as the perfect basis for your. That’s where the Swim Lane Diagram comes in handy. Swim lane maps are used to defining of the process bottlenecks and overloaded resources. Phase maps that are most widely used include: SIPOC Map – A diagram that shows sources, inputs, procedures, outputs, and clients for the product that you are dealing with. [1] Their method of diagramming allows you to quickly and easily plot and trace processes and, in. " Each lane is assigned an actor (which may be an individual, department, division, group, machine, entity, and so on), or even a phase or stage in a process, that is responsible for the activity or work. Use the set of special professionally developed swim lane flowchart symbols - single, multiple, vertical and horizontal lanes from the Swimlanes and Swimlanes BPMN 1. Select and delete the default text boxes on the slide that opens. This slide is designed with a creative design with a text area. 1. 7 steps to create a Process Flow Diagram. Swim lanes, a type of workflow map, can be helpful in clarifying the responsibilities of each care team member, a key part of Key Driver 4: Create and. is a set of logically related tasks or activities performed to achieve a defined business outcome. The corresponding lanes each illustrate a theme or item, and so can be used to explain a process flow, stages of a project lifecycle etc. Individual roles, actions, linkages, and process phases are all communicated in one simple picture. Why Value-Stream Mapping is Essential to Product and Process Development. You can use this method to explore inefficiencies in a process and make improvements. The slides contain 16:9 and 4:3 formats. map the value of the process d). Study with Quizlet and memorize flashcards containing terms like A support process performs necessary, value-added activities of an organization, Ted's uses customer comment cards to discover sources of customer dissatisfaction and then develops training programs for their servers and kitchen help to try to eliminate those sources of. Process Mapping: Tools and Techniques A swim lane process map sometimes called a cross-functional diagram, is a process flowchart that provides more information on who does what than a top down. 94 KB. 1. What is a swimlane diagram, anyway? We’ll walk you through examples of swimlane diagrams and explain the differences between a swimlane diagram and a flowcha. Use the set of special professionally developed swim lane flowchart symbols - single, multiple, vertical and horizontal lanes from the Swimlanes and Swimlanes BPMN 1. Thus, you will make sure that the connecting arrows stick to the shapes if you need to change the position of the shapes later. F. There are a variety of process maps and there are even more names than the ones mentioned above, like stream maps or high-level process maps. Many swim lane maps are even longer than this. Swim lanes are visual elements used in Business Process Maps, Process Flow Diagrams and Flowcharts. Pre-Press Process Flow Swimlane. Draw a long arrow if the next action is in the other swim lane; Add a process. A process flow diagram helps detail the relationships between the components of a project or industry. In a swimlane flowchart, time flows from left to right; the process crosses lanes as it traverses departments on its journey from start to finish. Go to the Insert tab, click Shapes, and add a large rectangle to your slide. Do the same for the rows if you make a vertical swimlane diagram. Tasks, documents, data, and other items may be included. Next, add the sequential process steps in their appropriate swimlanes using standard flowchart symbols. Our free swimlane diagram template is an easy way to build diagrams and manage project timelines. Process mapping consists of a collection of tools and methods used to understand an organization and its processes. Use it to define an action, such as “write article. With their help organization diagrams are combined with process flow, as they visually display an object of the production system which is charged with given concrete processes in general flow of. 2 libraries from the Business Process Diagram solution, the Swim Lanes library from the Business Process Mapping solution as the perfect basis for your Swim Lane. Make a free swimlane diagram. Remember, you’ll need to use specific shapes and text. - Define areas of responsibility within a process. C) delay. Process mapping is a technique used to visually represent a step-by-step internal business process. To keep the job manageable, the only drinks that are available are: Coffee Tea.